Terms and Conditions

Bookings are secured on receipt of full credit or debit card details, or a cheque for the full balance.

Preference is for credit card details, but if a customer is not happy with this, even after being reassured that details are stored securely, they need to pay the full amount by cheque.

Balances paid in full will be refunded in accordance with the cancellation policy in the event of a cancellation.

If the customer chooses to send a cheque, it must be received by us within 14 day of the customer confirming the booking. If the booking is being made less than 14 days before the date of arrival, a cheque must be sent immediately.

Bookings which are cancelled less than a week before the intended date of arrival will be subject to our cancellation policy, as detailed at the end of the terms and conditions. We reserve the right to exercise discretion in implementing the cancellation policy in extreme circumstances; however, the decision of the management is final.

Bookings made, whether by phone, email, post or in person, once confirmed, constitute a contract between the person making the booking and The Black Bull Hotel, and as such are subject to the cancellation policy (outlined below).

The person making the booking acts on behalf of the entire party for whom the booking is made, and as such is responsible for the booking, and liable for the booking value.

Within the terms of the booking, The Black Bull Hotel agrees to provide bed and breakfast accommodation in an en-suite room, at the standard advertised on our website.

The price quoted at the time of booking will be the price charged, unless a discount is offered as compensation for unforeseen circumstances relating to The Black Bull, or unless alterations are made to the booking at a later date (for example, booking made more than a year ahead may be charged at current prices, whereas additional rooms added to the booking once price increases have taken place may be charged at new rates).

Full payment is due on or before the morning of departure, and may be made by cash, cheque or credit or debit card. The only exception to this will be where a customer elects not to give out credit card details, in which case section 9 applies.

Further services throughout the duration of a stay (drinks, meals etc), may be paid for at the time of ordering, or added to a final bill to be settled before departure.

Unless agreed beforehand, check in is from 2pm, and guests are expected to check out by 11am. We will do our best to accommodate all reasonable requests.

Guests will have access to the room at all times, and will be issued with a key to gain access from outside when the bar itself is shut.

We ask that all guests show consideration towards other guests and customers of the Black Bull Hotel, and towards local residents and the surrounding area. Severe or repeated instances of antisocial or unacceptable behaviour may result in expulsion from the bar area, or in extreme cases, from the hotel itself without recompense.

Any guest found to have wilfully caused damage to the hotel or to any property contained within it will be charged for the damage, on a scale proportionate to the damage caused. We reserve the right to make a charge for accidental damage; however, this is at the discretion of the management.

The Black Bull hotel is a non-smoking establishement; any guest choosing to disregard this policy will be liable to a £100 fine. An outdoor covered smoking area is provided to the rear of the hotel.

Bookings are non-transferable, except by prior agreement with the management.

Should the need arise for us to change your booking in any way, we will inform you as soon as possible. We will always endeavour to offer an alternative of equal or greater value with no surcharge, or if it is necessary to offer you an alternative of lesser value, a discount will be made.

Should a customer be unhappy with a change made to your booking by us, then they have the right to cancel the booking without penalty, if the fault lies with us.

In the unlikely event of overbooking, we will do our best to accommodate everyone in a satisfactory manner.

The management accepts no liability for personal injury or damage to property which occurs during a stay, unless the injury or damage is the direct result of our action or negligence.

All customer data will be stored securely, and not given out to any third party unless we are obliged to do so by law. We will use customer details for our own marketing purposes only with the express permission of the customer, and do not pass information to anyone else for marketing purposes.

Cancellation Policy

 Any cancellation made within a 72 hour period prior to the date of arrival will result in the full balance being due

Cancellations made less than a week, but more than 72 hours prior to the date of arrival will result in 50% of the balance being due

Cancellations made more than 1 week prior to the date of arrival will incur no penalty

There may be an option to rebook, resulting in a reduced cancellation fee; however, the decision rests with the management.
 

 

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Black Bull Hotel. 38 Market St, Kirkby Stephen, Cumbria. Telephone: +44 (0) 17683 71237
Email: blackbull1963@gmail.com
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